Contact

When entering Vietnam, all passengers are required to declare certain items to customs authorities, including:

• Jewelry not intended for personal use and foreign currency exceeding USD 3,000.
• Video tapes, which may be temporarily held for inspection.
• Cameras, camcorders, or other electronic devices not for personal use.

After completing the declaration process, the Customs Declaration Form will be stamped.

One copy is retained by the customs office, and a yellow copy is returned to the traveler, this must be presented again upon departure, so keep it safe.

Be aware that firearms, narcotics, and other prohibited goods are strictly banned, and possession of such items can lead to serious legal prosecution.

Duty-Free Allowances

Visitors may bring the following duty-free items into Vietnam:

• Duty-free allowance: Up to 200 cigarettes, 50 cigars, or 250 grams of tobacco products per traveler.
• Duty-free allowance: Up to 1 liter of wine and 1 liter of liquor per traveler.
• An unlimited quantity of film

Important Notes:

• Commercial goods or high-value items taken out of Vietnam require export permits from the Customs Service.
• Antiques may be permanently confiscated if deemed part of national heritage.
• Local Vietnamese currency may not be taken out of the country.

Auasia Travel offers several secure, convenient, and transparent payment options for online bookings. No matter which method you choose, you can rest assured that your transaction is safe and verified.

1. Secure Online Payment via 9Pay

You can make quick and reliable payments through 9Pay, our recommended online payment gateway. After confirming your reservation, our travel consultant will send you a secure 9Pay link. Simply follow the link to complete your payment safely.

• Accepted cards: VISA, MasterCard, JCB, and American Express.
• Service fee: A 3% processing charge applies, collected by the bank. Auasia Travel receives only the net amount.
• Account flexibility: You can pay with or without a registered 9Pay account.
• Verification process: Transactions may take 2–3 business days for verification.

For existing 9Pay users, you may also send payment directly to: info@auasiatravel.com

If you don’t have a 9Pay account, simply click the “Payment Channel” button provided in our email to complete the process securely using your credit card details.

2. Credit Card Authorization Form

This option allows you to authorize Auasia Travel to charge your card for the agreed booking amount. It’s a safe, simple process that can be completed from home.

Steps to complete payment:

• Fill in the Credit Card Authorization Form provided by our consultant.
• Scan both sides of your credit card (for verification only).
• Scan or copy your passport.
• Send all documents back to us via email.

• We currently accept VISA and MasterCard for all transactions.
• Service fee: 4% of the total amount.

3. Bank Transfer

Bank transfers are ideal for larger payments and are available both online and at your local bank branch.

Once you complete your transfer, please email us your transaction details and bank slip. We typically confirm your payment within 3–5 business days after receiving funds.

Please note:

• Any applicable bank fees should be paid by the sender.
• Our bank account information will be provided by your Auasia Travel sales representative during the booking process.

4. Money Transfer via Third-Party Services

For fast and efficient payments, you can also use Western Union, MoneyGram, or other international transfer services such as Maybank.

Once the transfer is complete, please send us the following details:

• The Money Transfer Control Number (MTCN) is a unique tracking code used to verify your money transfer securely.
• Ensure the full name and complete address of the sender are provided for accurate payment processing.
• Amount transferred
• Your order number or security answer

We will confirm your payment as soon as funds are successfully received.

Note: Transfer service fees are covered by the sender.

5. OnePay Credit Card Payment

Another convenient and secure method is OnePay, a trusted online payment gateway. We will email you a secure OnePay link where you can enter your card details to complete the transaction.

• Auasia Travel accepts secure online payments by VISA, MasterCard, and JCB cards.
• Service fee: 4% bank charge applies.

Important Notes

• All online payments are protected by secure encryption and verified systems.
• You will receive a booking confirmation email once your payment is verified by our accounting team.
• For questions or support, please contact: info@auasiatravel.com

Trusted Payments, Seamless Travel

At Auasia Travel, your security and confidence matter most. Every transaction—whether through 9Pay, OnePay, or bank transfer—is processed with care to ensure your peace of mind and a smooth start to your journey.

The official currency of Vietnam is the Vietnamese Dong (VND), available in denominations ranging from 200 VND to 500,000 VND. The most commonly used banknotes are 10,000, 20,000, 50,000, 100,000, 200,000, and 500,000 VND.

⚠️ Important Tip: The 20,000 VND and 500,000 VND notes are both blue and can easily be mistaken for one another. To avoid confusion or loss, keep your 500,000 VND notes separate from smaller denominations.

While the US Dollar (USD) is widely accepted in major hotels, restaurants, and tourist areas, the exchange rates offered by businesses often differ from official bank rates — making it more economical to pay in VND.

Currency exchange is simple and reliable across Vietnam. You can exchange money at banks, hotels, or authorized exchange counters, and major foreign currencies such as the Euro (EUR), British Pound (GBP), and US Dollar (USD) are all easily converted.

When exchanging money, ensure that your banknotes are clean and undamaged, as torn, crumpled, or written-on notes are often not accepted by banks or money changers. Likewise, always check that the VND notes you receive are in good condition before leaving the counter.

ATMs are widely available throughout Vietnam’s major cities and tourist destinations. It’s advisable to keep some local cash on hand for small expenses, particularly when traveling in rural areas.

Credit cards such as Visa and MasterCard are increasingly accepted at larger hotels, shops, and restaurants, particularly in big cities like Hanoi, Ho Chi Minh City, and Da Nang. A surcharge of around 3% may apply for card transactions.

Yes, you can! At Auasia Travel, we understand that travel plans may change unexpectedly, many travelers often ask us this question. In most cases, the answer is yes, depending on the availability and terms of our service partners.

You may modify details such as travel dates, hotel options, number of travelers, or additional services before your departure. Simply contact our customer support team as soon as possible to discuss your request. Early notice gives us a better chance to confirm changes without extra fees.

Please note that some adjustments may involve additional costs, especially if the modification affects flights, accommodations, or other pre-booked services. Our consultants will always inform you of any price differences or supplier policies before confirming your amendment.

To request a change, email your booking reference number and the details of your desired update to info@auasiatravel.com. Our team is committed to making the process smooth and flexible — because at Auasia Travel, your comfort and satisfaction always come first.