FAQs

When entering Vietnam, all passengers are required to declare certain items to customs authorities, including:

• Jewelry not intended for personal use and foreign currency exceeding USD 3,000.
• Video tapes, which may be temporarily held for inspection.
• Cameras, camcorders, or other electronic devices not for personal use.

After completing the declaration process, the Customs Declaration Form will be stamped.

One copy is retained by the customs office, and a yellow copy is returned to the traveler, this must be presented again upon departure, so keep it safe.

Be aware that firearms, narcotics, and other prohibited goods are strictly banned, and possession of such items can lead to serious legal prosecution.

Duty-Free Allowances

Visitors may bring the following duty-free items into Vietnam:

• Duty-free allowance: Up to 200 cigarettes, 50 cigars, or 250 grams of tobacco products per traveler.
• Duty-free allowance: Up to 1 liter of wine and 1 liter of liquor per traveler.
• An unlimited quantity of film

Important Notes:

• Commercial goods or high-value items taken out of Vietnam require export permits from the Customs Service.
• Antiques may be permanently confiscated if deemed part of national heritage.
• Local Vietnamese currency may not be taken out of the country.

Auasia Travel offers several secure, convenient, and transparent payment options for online bookings. No matter which method you choose, you can rest assured that your transaction is safe and verified.

1. Secure Online Payment via 9Pay

You can make quick and reliable payments through 9Pay, our recommended online payment gateway. After confirming your reservation, our travel consultant will send you a secure 9Pay link. Simply follow the link to complete your payment safely.

• Accepted cards: VISA, MasterCard, JCB, and American Express.
• Service fee: A 3% processing charge applies, collected by the bank. Auasia Travel receives only the net amount.
• Account flexibility: You can pay with or without a registered 9Pay account.
• Verification process: Transactions may take 2–3 business days for verification.

For existing 9Pay users, you may also send payment directly to: info@auasiatravel.com

If you don’t have a 9Pay account, simply click the “Payment Channel” button provided in our email to complete the process securely using your credit card details.

2. Credit Card Authorization Form

This option allows you to authorize Auasia Travel to charge your card for the agreed booking amount. It’s a safe, simple process that can be completed from home.

Steps to complete payment:

• Fill in the Credit Card Authorization Form provided by our consultant.
• Scan both sides of your credit card (for verification only).
• Scan or copy your passport.
• Send all documents back to us via email.

• We currently accept VISA and MasterCard for all transactions.
• Service fee: 4% of the total amount.

3. Bank Transfer

Bank transfers are ideal for larger payments and are available both online and at your local bank branch.

Once you complete your transfer, please email us your transaction details and bank slip. We typically confirm your payment within 3–5 business days after receiving funds.

Please note:

• Any applicable bank fees should be paid by the sender.
• Our bank account information will be provided by your Auasia Travel sales representative during the booking process.

4. Money Transfer via Third-Party Services

For fast and efficient payments, you can also use Western Union, MoneyGram, or other international transfer services such as Maybank.

Once the transfer is complete, please send us the following details:

• The Money Transfer Control Number (MTCN) is a unique tracking code used to verify your money transfer securely.
• Ensure the full name and complete address of the sender are provided for accurate payment processing.
• Amount transferred
• Your order number or security answer

We will confirm your payment as soon as funds are successfully received.

Note: Transfer service fees are covered by the sender.

5. OnePay Credit Card Payment

Another convenient and secure method is OnePay, a trusted online payment gateway. We will email you a secure OnePay link where you can enter your card details to complete the transaction.

• Auasia Travel accepts secure online payments by VISA, MasterCard, and JCB cards.
• Service fee: 4% bank charge applies.

Important Notes

• All online payments are protected by secure encryption and verified systems.
• You will receive a booking confirmation email once your payment is verified by our accounting team.
• For questions or support, please contact: info@auasiatravel.com

Trusted Payments, Seamless Travel

At Auasia Travel, your security and confidence matter most. Every transaction—whether through 9Pay, OnePay, or bank transfer—is processed with care to ensure your peace of mind and a smooth start to your journey.

The official currency of Vietnam is the Vietnamese Dong (VND), available in denominations ranging from 200 VND to 500,000 VND. The most commonly used banknotes are 10,000, 20,000, 50,000, 100,000, 200,000, and 500,000 VND.

⚠️ Important Tip: The 20,000 VND and 500,000 VND notes are both blue and can easily be mistaken for one another. To avoid confusion or loss, keep your 500,000 VND notes separate from smaller denominations.

While the US Dollar (USD) is widely accepted in major hotels, restaurants, and tourist areas, the exchange rates offered by businesses often differ from official bank rates — making it more economical to pay in VND.

Currency exchange is simple and reliable across Vietnam. You can exchange money at banks, hotels, or authorized exchange counters, and major foreign currencies such as the Euro (EUR), British Pound (GBP), and US Dollar (USD) are all easily converted.

When exchanging money, ensure that your banknotes are clean and undamaged, as torn, crumpled, or written-on notes are often not accepted by banks or money changers. Likewise, always check that the VND notes you receive are in good condition before leaving the counter.

ATMs are widely available throughout Vietnam’s major cities and tourist destinations. It’s advisable to keep some local cash on hand for small expenses, particularly when traveling in rural areas.

Credit cards such as Visa and MasterCard are increasingly accepted at larger hotels, shops, and restaurants, particularly in big cities like Hanoi, Ho Chi Minh City, and Da Nang. A surcharge of around 3% may apply for card transactions.

Yes, you can! At Auasia Travel, we understand that travel plans may change unexpectedly, many travelers often ask us this question. In most cases, the answer is yes, depending on the availability and terms of our service partners.

You may modify details such as travel dates, hotel options, number of travelers, or additional services before your departure. Simply contact our customer support team as soon as possible to discuss your request. Early notice gives us a better chance to confirm changes without extra fees.

Please note that some adjustments may involve additional costs, especially if the modification affects flights, accommodations, or other pre-booked services. Our consultants will always inform you of any price differences or supplier policies before confirming your amendment.

To request a change, email your booking reference number and the details of your desired update to info@auasiatravel.com. Our team is committed to making the process smooth and flexible — because at Auasia Travel, your comfort and satisfaction always come first.

Many travelers ask us this question. At Auasia Travel, we understand that plans can change, and we aim to make the process as simple as possible.

If you have already redeemed your travel voucher and need to cancel, please contact our customer support team immediately. Provide your voucher code, booking reference number, and traveler details so we can locate your record quickly. Our team will review the status of your voucher and inform you of the cancellation policy that applies.

Please note that once a voucher has been redeemed, cancellation terms depend on the service providers (such as hotels, airlines, or tour operators). Some vouchers may be non-refundable or partially refundable, depending on the terms specified at the time of redemption.

If eligible, we will assist you in processing a refund or travel credit that can be used toward a future booking.

For further assistance or clarification regarding how to cancel your redeemed vouchers, please reach out to us at info@auasiatravel.com. Our goal is to ensure transparency, fairness, and flexibility for every valued traveler.

Many travelers ask, “How about local food and drink?” when planning their trip to Vietnam. The answer is simple — Vietnam is a paradise for food lovers! From flavorful street dishes to elegant restaurant dining, you’ll find endless culinary delights throughout the country.

Local meals are affordable and diverse. A hearty bowl of pho (rice noodle soup) costs only around 2 USD, while fresh seafood, spring rolls, and grilled meats are available in every region. Rice and noodles are the main staples, often served with aromatic herbs, vegetables, and Nuoc Mam, the famous fermented fish sauce used in nearly every Vietnamese dish.

Vegetarians will also enjoy plenty of options thanks to Vietnam’s Buddhist influence, with delicious plant-based dishes widely available.

When it comes to drinks, try local favorites such as Vietnamese iced coffee (Ca Phe Sua Da) or locally brewed beers like Saigon, Hanoi, and 333. Bottled or mineral water is recommended for drinking, and ice at reputable hotels is generally safe.

So, if you’re wondering “How about local food and drink?”, the answer is — it’s fresh, flavorful, and a highlight of your Vietnam experience!

The answer is yes — at Auasia Travel, we provide convenient and reliable hotel pick-up and drop-off services for most of our tours and transfers across Vietnam.

When you book a tour with us, you can simply share your hotel name, address, and room number in advance. Our team will confirm your pick-up time and location based on your itinerary. For group tours, pick-up is usually arranged from hotels located in central areas of major cities like Hanoi, Ho Chi Minh City, Hue, and Da Nang.

If your hotel is outside the standard pick-up zone, don’t worry — we can arrange a private transfer or provide directions to the nearest convenient meeting point.

Our vehicles are comfortable, air-conditioned, and driven by experienced local drivers, ensuring a smooth and safe journey from your hotel to your tour destination.

So, if you’re wondering “Is it possible to arrange a hotel pick-up service?”, rest assured that Auasia Travel offers flexible, punctual, and hassle-free transportation options to make your travel experience seamless.

Vietnam offers a wide range of unique and meaningful souvenirs that reflect its rich culture and craftsmanship. Whether you prefer traditional art or modern keepsakes, you’ll find something special to take home.

Popular choices include Vietnamese silk, known for its softness and elegance, perfect for scarves, dresses, or ties. Lacquerware and handcrafted ceramics also make beautiful gifts, showcasing the country’s artistic heritage. For something truly local, consider conical hats (non la), embroidered fabrics, or bamboo products, which represent Vietnam’s rural charm.

Coffee lovers shouldn’t miss Vietnamese coffee and coffee filters, famous worldwide for their bold flavor. You can also try lotus tea, dried fruits, and local spices to bring a taste of Vietnam back home.

If you’re into art, explore small galleries or craft villages for paintings, handmade lanterns, or wooden carvings.

So, when wondering “What souvenirs should I buy when visiting Vietnam?”, think beyond the ordinary. Choose gifts that capture the spirit, flavor, and tradition of Vietnam — a perfect reminder of your unforgettable journey with Auasia Travel.

At Auasia Travel, we recommend dressing comfortably and respectfully according to local customs and weather conditions in Vietnam and Southeast Asia.

Lightweight, breathable fabrics such as cotton and linen are ideal for the country’s warm and humid climate. Comfortable walking shoes, sunglasses, and hats are also essential, especially when touring outdoor attractions or taking day trips.

When visiting temples, pagodas, or other religious sites, travelers should wear modest clothing—covering shoulders, knees, and avoiding low-cut tops. This shows respect for local traditions and ensures a smooth cultural experience.

For mountain or northern regions, pack a light jacket or sweater, as temperatures can be cooler, especially in the evenings. During the rainy season, a small umbrella or raincoat is highly recommended.

If you’re joining adventure activities like trekking or cycling, bring sportswear and appropriate footwear for comfort and safety.

So, if you’re wondering, “Are there any clothing requirements during the trip?”, remember that dressing sensibly and respectfully will make your journey with Auasia Travel both comfortable and culturally enriching.

The answer is yes — Cambodia is generally a safe and welcoming destination for travelers from around the world. With friendly locals, rich culture, and stunning landmarks like Angkor Wat, it’s a country that offers unforgettable experiences.

Most trips to Cambodia are problem-free, especially when travelers follow common safety precautions. Major tourist areas such as Siem Reap, Phnom Penh, and Sihanoukville are well-developed and used to international visitors.

At Auasia Travel, we always prioritize your safety and comfort. We work only with trusted guides, drivers, and hotels to ensure every part of your journey is secure and enjoyable.

As with any destination, travelers should stay alert in crowded places and take care of personal belongings. Avoid carrying large sums of cash, and use hotel safes whenever possible.

Health-wise, bottled water is recommended, and travel insurance is always a smart choice.

So, if you’re wondering, “Is this safe to travel in Cambodia?”, you can feel confident knowing that with Auasia Travel, your adventure will be safe, well-organized, and truly memorable.

The answer is absolutely yes! At Auasia Travel, we specialize in creating customized tours designed to match your interests, schedule, and travel style.

A tailor-made tour allows you to enjoy complete flexibility — you choose the destinations, activities, accommodation types, and travel dates. Whether you dream of a luxury escape in Halong Bay, a cultural journey through Hanoi and Hoi An, or an adventure across Vietnam, Laos, and Cambodia, our travel experts can design the perfect itinerary just for you.

Our professional consultants will listen carefully to your preferences and offer expert advice to ensure every detail fits your expectations. You can also combine sightseeing, relaxation, and local experiences to make your journey truly unforgettable.

Once your plan is finalized, we handle all the arrangements — from transportation and hotels to local guides and dining options — so you can travel worry-free.

So, if you’re wondering, “Can I have a tailor-made tour?”, — the answer is a definite and confident yes! With Auasia Travel, every trip is personal, flexible, and crafted to make your travel dreams come true.

Booking your dream vacation with Auasia Travel is quick, easy, and completely secure. We offer several convenient ways to reserve your tour and start your journey across Vietnam and Southeast Asia.

You can book directly through our official website, where each tour page provides detailed itineraries, prices, and available dates. Simply choose your preferred package, fill out the booking form, and submit your request. Our travel consultant will get in touch within 24 hours to confirm your booking and provide secure payment options.

If you prefer a more personalized experience, you can contact our travel experts via email at info@auasiatravel.com, or via our convenient live chat support. We’re happy to help customize your itinerary based on your interests, travel dates, and budget.

Payments can be made safely through credit card, 9Pay, OnePay, or bank transfer, depending on what’s most convenient for you.

So, if you’re wondering, “How can I book a tour?”, rest assured that Auasia Travel makes the process simple, transparent, and stress-free — turning your travel ideas into an unforgettable reality.

When preparing for their trip to Vietnam. Understanding local customs and regulations is essential to ensure a smooth and trouble-free journey.

Vietnam strictly prohibits the import and export of certain materials for safety, legal, and cultural reasons. Travelers are not allowed to bring in or take out weapons, explosives, narcotics, toxic chemicals, or pornography in any form. Items such as firearms, ammunition, and military equipment are also banned unless officially licensed by the Vietnamese government.

In addition, travelers should avoid carrying rare wildlife products, antiquities, and protected cultural artifacts, as these items are regulated under conservation laws. Attempting to import or export such materials may result in severe penalties or confiscation.

When traveling within or outside the country, always declare high-value items, professional filming equipment, or large sums of cash exceeding the allowed limit to customs officers.

At Auasia Travel, we encourage all guests to follow these guidelines to ensure a safe and lawful trip. If you are unsure about specific items, please contact our team or consult the Vietnam Customs Department for up-to-date information before traveling.

In Vietnam and other Southeast Asian countries, tipping is not mandatory, but it is a greatly appreciated gesture to show your satisfaction for good service.

While locals don’t usually expect tips, those working in the tourism and hospitality industry—such as tour guides, drivers, hotel staff, and restaurant servers—are always grateful for them. A small tip can make a big difference to their day and is a thoughtful way to express thanks for their effort.

As a guideline, travelers often give $3–$5 USD per day for tour guides and $1–$2 USD per day for drivers. In restaurants, rounding up the bill or leaving 5–10% of the total is considered polite if service isn’t already included.

At Auasia Travel, we never include tips in our tour prices, allowing guests to decide based on their level of satisfaction.

So, if you’re wondering, “Are there any tipping & gratuities required?”, remember—it’s entirely voluntary, but it goes a long way in showing appreciation for warm Vietnamese hospitality.

Your visa requirements depend on your nationality, travel purpose, and duration of stay. At Auasia Travel, we’re happy to guide you through the process to make your trip smooth and worry-free.

Vietnam welcomes international visitors through its main international airports in Hanoi, Ho Chi Minh City, and Da Nang, as well as land and sea border checkpoints shared with neighboring countries such as Cambodia, Laos, and China.

Regarding visas, several countries enjoy visa exemption programs, allowing short stays from 14 to 45 days depending on nationality. However, most travelers are required to obtain a Vietnam visa before entry. You can easily apply for an eVisa online through the official Vietnamese government portal or request a Visa on Arrival (VOA) if you are entering by air.

The eVisa is valid for up to 90 days, single or multiple entries, and the application process usually takes 3–5 working days. Ensure your passport remains valid for at least six months after your travel date.

If you book with Auasia Travel, our team can assist you with visa support documents, approval letters, and step-by-step guidance.

So, if you’re wondering, “How can I enter Vietnam? Do I need visa?”, rest assured that entering Vietnam is straightforward with the right preparation — and Auasia Travel is here to help every step of the way.

At Auasia Travel, your comfort, safety, and convenience are always our top priorities. We carefully select modern, well-maintained vehicles that best suit the size of your group and the type of tour you book.

For most city and overland tours, we provide air-conditioned cars, minivans, or coaches operated by professional and experienced drivers. These vehicles are equipped with comfortable seating, safety belts, and clean interiors to ensure a smooth and enjoyable journey throughout Vietnam and neighboring countries.

For scenic journeys, such as Halong Bay cruises or Mekong Delta trips, travelers will experience comfortable boats or junks, all complying with safety standards and operated by licensed crews. In some destinations, we may also use domestic flights, trains, or private transfers to save travel time and enhance your experience.

At Auasia Travel, we focus on delivering reliable and high-quality transportation, ensuring every traveler enjoys a safe, relaxing, and memorable journey.

So, if you’re wondering, “Which vehicles are provided during the tour?”, you can trust that Auasia Travel always offers the best options for your comfort and peace of mind.

The best time to visit Vietnam depends on the region you plan to explore, as the country stretches over 1,600 kilometers with diverse climates from north to south.

Generally, the most pleasant months to travel are from October to April, when the weather is cooler, dry, and comfortable throughout most parts of the country. This period is ideal for sightseeing, outdoor adventures, and cultural exploration.

In northern Vietnam (Hanoi, Halong Bay, Sapa), the weather is cool and dry from October to March. Central Vietnam (Hue, Hoi An, Da Nang) is best from February to August, when the skies are clear and the beaches are beautiful. Southern Vietnam (Ho Chi Minh City, Mekong Delta, Phu Quoc) enjoys warm, sunny weather almost year-round, with a dry season from November to April.

At Auasia Travel, we can help you plan the perfect itinerary based on your travel dates and preferences.

So, if you’re wondering, “Which months are best for traveling to Vietnam?”, the answer is — any time can be amazing with the right planning and guidance from Auasia Travel.

When organizing your travel itinerary to Vietnam. Understanding the time zone helps you adjust your schedule easily and stay connected while traveling.

Vietnam follows Indochina Time (ICT), which is GMT +7 hours. This means Vietnam is 7 hours ahead of Greenwich Mean Time and does not observe daylight saving time. The time difference between Vietnam and your home country will vary depending on where you’re traveling from.

For reference, Vietnam is 5 hours ahead of Western Europe, 12 hours ahead of New York (USA), and 2 hours behind Japan and South Korea. If you’re visiting from Australia, Vietnam is typically 3 to 4 hours behind, depending on your state and the time of year.

Because of this time difference, it’s a good idea to adjust your sleep schedule slightly before arriving to minimize jet lag. Most hotels and airports offer reliable Wi-Fi and international calling services, making it easy to stay in touch with family or colleagues.

So, if you’re wondering, “What is the time difference?”, remember that Vietnam runs on GMT +7, offering plenty of daylight hours to enjoy sightseeing and adventure with Auasia Travel.

The good news is that Vietnam is considered one of the safest countries to visit in Asia. With its friendly people, welcoming culture, and strong community values, visitors can explore the country with confidence and peace of mind.

Violent crime against tourists is extremely rare, and most trips to Vietnam are completely trouble-free. However, as with any travel destination, it’s always smart to take basic precautions. Keep an eye on your personal belongings, avoid carrying large sums of cash, and use hotel safes for passports and valuables.

Petty theft such as pickpocketing or bag snatching can occasionally occur in crowded areas or markets, so it’s best to stay alert. When using taxis or ride-hailing services, choose trusted companies or apps to ensure fair pricing and safety.

Vietnam’s streets can be busy, especially in big cities like Hanoi and Ho Chi Minh City, so take care when crossing roads.

At Auasia Travel, we work only with reliable guides, licensed drivers, and reputable hotels to guarantee your safety throughout your journey.

So, if you’re wondering, “How safe is Vietnam?”, rest assured — it’s a peaceful, welcoming destination where you can travel safely and confidently.

Vietnam is truly a food lover’s paradise, offering flavorful dishes that blend freshness, balance, and tradition. Whether you dine at street stalls or fine restaurants, every meal promises an authentic taste of Vietnamese culture.

Start your culinary journey with the country’s most famous dish — Pho, a fragrant rice noodle soup typically enjoyed for breakfast. Other must-try dishes include Banh Mi (Vietnamese baguette sandwich), Goi Cuon (fresh spring rolls), and Bun Cha, grilled pork with rice noodles. For something heartier, try Cao Lau from Hoi An or Mi Quang from Central Vietnam.

Seafood lovers will enjoy the coastal specialties of Halong Bay, Nha Trang, and Phu Quoc, where fresh fish, squid, and prawns are served daily. Don’t forget to try local desserts like Che (sweet soup) and enjoy a cup of strong Vietnamese iced coffee (Ca Phe Sua Da).

At Auasia Travel, we recommend exploring both street food markets and local family-run restaurants to experience authentic Vietnamese flavors.

So, if you’re wondering, “What are your top recommendations for eating in Vietnam?”, the answer is simple — explore, taste, and enjoy every bite!

The official currency is the Vietnamese Dong (VND), which is used for almost all transactions throughout the country. Banknotes range from 1,000 to 500,000 VND, and the most commonly used denominations are 10,000, 20,000, 50,000, 100,000, 200,000, and 500,000 VND.

It’s important to note that the 20,000 VND and 500,000 VND notes are both blue, so be careful not to confuse them when paying. For convenience, try to carry smaller notes for taxis, street food, and local markets.

Although some hotels, restaurants, and tourist shops in major cities may accept US Dollars (USD), the exchange rate can vary, and it’s usually cheaper to pay in VND. You can easily exchange major currencies such as USD, EUR, or GBP at banks, exchange counters, or hotels.

ATMs are widely available in cities and tourist areas, and Visa or MasterCard are accepted at most hotels and restaurants, often with a small service fee.

So, if you’re wondering, “Which currency should I use when traveling in Vietnam?”, the answer is simple — use Vietnamese Dong (VND) for the best value and local experience.

Many visitors ask, “Where can I change money?” when planning their trip to Vietnam. Exchanging foreign currency is simple and convenient across the country, especially in major cities and tourist destinations.

The best places to change money are banks, authorized exchange offices, and international hotels. Vietnamese banks such as Vietcombank, BIDV, or ACB offer safe and reliable exchange services with fair rates. Most banks are open from 8:00 AM to 4:00 PM, Monday to Friday.

You can also exchange currency at airport counters upon arrival; however, rates there may be slightly less favorable. For better value, exchange a small amount at the airport and the rest at a local bank or reputable money changer in the city.

Hotels and jewelry shops in tourist areas sometimes offer money exchange, but always confirm the rate before proceeding. Avoid street exchangers or unlicensed vendors, as they may offer poor rates or counterfeit notes.

ATMs are widely available and accept international cards such as Visa, MasterCard, and JCB, dispensing Vietnamese Dong (VND).

So, if you’re wondering, “Where can I change money?”, you’ll find plenty of safe, convenient, and legal options throughout Vietnam with the help of Auasia Travel.

The official currency of Vietnam is the Vietnamese Dong (VND), and it’s generally best to use Dong for most daily expenses.

While US Dollars (USD) are accepted at some hotels, high-end restaurants, and tourist shops, the exchange rate may not be favorable, and small vendors or local markets rarely accept foreign currency. Using Vietnamese Dong ensures smoother transactions and better value.

It’s easy to obtain Dong in Vietnam through ATMs, banks, or authorized money changers. ATMs are available in all major cities, and most accept international cards such as Visa and MasterCard.

For convenience, keep smaller denominations (10,000–100,000 VND) handy for street food, taxis, and local purchases. Always check the color and value of the notes carefully, as 20,000 VND and 500,000 VND bills look similar.

At Auasia Travel, we recommend paying in Dong for day-to-day spending, while keeping a few US Dollars for emergencies or larger transactions.

So, if you’re wondering, “Should I pay with US Dollars or Vietnamese Dong in Vietnam?”, the answer is clear — use Dong for the best rates and a true local experience.